Warranty Information
Our warranty information explains the coverage available for electric dirt bikes, EV bikes, parts, accessories, and powersports products purchased from GREEN VOLTS LLC.
Warranty Overview
GREEN VOLTS LLC is committed to helping customers purchase electric dirt bikes, Sur-Ron, Talaria, E Ride Pro, EV bikes, parts, upgrades, and accessories with confidence. Warranty coverage may vary depending on the product type, manufacturer, model, condition, and whether the item is new, used, aftermarket, or special order.
Warranty claims must be reviewed and approved before any repair, replacement, refund, or store-credit decision is made.
What May Be Covered
Depending on the specific product and manufacturer warranty terms, coverage may apply to defects in materials or workmanship under normal and intended use.
What Is Not Covered
Warranty coverage does not apply to damage caused by misuse, racing abuse, improper maintenance, accidents, unauthorized modifications, incorrect assembly, water damage, neglect, normal wear, or use outside the product’s intended purpose.
- Normal wear items such as tires, brake pads, chains, sprockets, grips, bearings, plastics, and cosmetic finishes.
- Damage caused by crashes, impact, stunts, jumps, overloading, improper storage, or transportation damage after delivery acceptance.
- Electrical damage caused by water submersion, pressure washing, incorrect charging, non-approved chargers, or battery tampering.
- Damage caused by aftermarket modifications, controller tuning, battery upgrades, wiring changes, or unauthorized repair attempts.
- Labor costs, towing, rental costs, lost riding time, lost income, shipping fees, or indirect damages unless expressly stated in writing.
Used Bikes, Clearance Items & Special Orders
Used electric bikes, clearance products, special-order products, discounted products, and open-box items may have limited or no manufacturer warranty unless clearly stated on the product listing or purchase invoice.
Customers should review the product description carefully before purchase and contact our sales team if clarification is needed before placing an order.
How To Submit a Warranty Request
To request warranty assistance, contact GREEN VOLTS LLC with complete order and product information. Incomplete claims may delay review.
- Email your order number and full name.
- Include the product name, model, and date of purchase.
- Describe the issue clearly.
- Attach clear photos and videos showing the problem.
- Do not attempt repair or modification before receiving instructions.
Inspection & Resolution
GREEN VOLTS LLC may require photos, videos, diagnostic information, return inspection, or manufacturer review before determining eligibility. If the claim is approved, the resolution may include replacement parts, repair guidance, store credit, replacement product, or another appropriate solution depending on the product and warranty terms.
Warranty approval is not automatic and is subject to inspection, documentation, product condition, manufacturer policy, and proof of purchase.
Shipping For Warranty Claims
Customers may be responsible for shipping costs related to warranty inspection, replacement parts, or product returns unless otherwise stated by GREEN VOLTS LLC in writing. Please do not ship any product back without written authorization.
Unauthorized returns may be refused or delayed.