Refunds & Returns

Return Eligibility

To be considered for return approval, the product should generally meet the following conditions:

• The return request must be submitted within the applicable return window.
• The product must be unused, uninstalled, undamaged, and in original condition.
• The product must include all original packaging, manuals, accessories, chargers, keys, documentation, and included parts.
• The customer must provide proof of purchase or order confirmation.
• The item must not be a final sale, used, clearance, special-order, customized, electrical, or non-returnable product unless otherwise approved in writing.

GREEN VOLTS LLC reserves the right to reject returns that do not meet the required conditions.

Products That May Not Be Returnable

Certain products may be excluded from returns due to safety, electrical, shipping, or product-condition reasons.

Order Cancellations

Orders may be canceled only if they have not yet been processed, packed, dispatched, or shipped.

If an order has already entered fulfillment or shipment processing, cancellation may no longer be possible. In that case, any request will be reviewed under the standard return policy.

To request cancellation, contact GREEN VOLTS LLC as soon as possible with your order number and full name.

Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, contact us promptly after delivery.

1. Take clear photos of the package before opening if damage is visible.
2. Take photos and videos of the product condition.
3. Keep all packaging, labels, documents, and accessories.
4. Send your order number and evidence to our team.
5. Do not use, install, repair, modify, or discard the product before receiving instructions.

Refund Review Process

Approved refunds are processed after the returned item has been received, inspected, and confirmed to meet return conditions.

Refunds may be reduced or refused if:

• The product is used, damaged, missing parts, or not in original condition.
• The product has been installed, modified, repaired, or altered.
• Original packaging, chargers, accessories, manuals, or documents are missing.
• The return was shipped without authorization.
• The product is excluded from return eligibility.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an approved GREEN VOLTS LLC error or a confirmed eligible damage claim.

Original shipping fees, freight fees, handling fees, customs duties, import charges, and payment processing costs may be non-refundable unless otherwise stated in writing.

Do not ship any product back without written authorization. Unauthorized returns may be refused, delayed, or returned to sender.

Exchanges & Store Credit

Depending on product availability and approval, GREEN VOLTS LLC may offer an exchange or store credit instead of a refund.

Exchange eligibility depends on product condition, inventory availability, price differences, shipping requirements, and approval by our team.

Refund Timing

Once a refund is approved and processed, the time required for funds to appear depends on the payment provider, bank, card issuer, or financial institution.

GREEN VOLTS LLC is not responsible for delays caused by banks, payment processors, or card providers after a refund has been issued.

How To Request a Return

To request a return, refund review, exchange, or cancellation, contact us with complete order information.

1. Provide your full name and order number.
2. Include the product name and purchase date.
3. Explain the reason for the return request.
4. Attach photos or videos if the product is damaged, incorrect, or defective.
5. Wait for written instructions before shipping anything back.