Shipping Policy

Order Processing

All orders are reviewed and verified before shipment. Orders are generally processed within 1–3 business days after payment confirmation.

• Customer information may be verified before dispatch.
• Billing and shipping details may be reviewed for accuracy.
• Product availability is confirmed before shipment.
• Payment authorization must be completed before dispatch.
• Orders requiring additional verification may experience processing delays.

Delivery Estimates

Estimated delivery times begin after order processing has been completed and shipment has been dispatched.

Tracking Information

Tracking information is provided whenever available. Once an order has shipped, customers may receive tracking details by email.

Please allow carrier systems adequate time to update tracking activity after shipment has been dispatched.

Electric Bikes & Oversized Products

Electric dirt bikes, electric motorcycles, batteries, oversized components, and powersports equipment may require specialized shipping services.

• Signature upon delivery may be required.
• Delivery appointments may be necessary in certain regions.
• Freight delivery services may be used for larger products.
• Additional handling procedures may apply.
• Customers should inspect deliveries immediately upon arrival.

Customs, Duties & Import Fees

International customers are responsible for understanding local import regulations before placing an order.

Depending on the destination country, additional charges may apply, including import duties, customs fees, government taxes, brokerage fees, inspection fees, and administrative charges.

These charges are the responsibility of the customer unless otherwise stated in writing.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

• Incorrect addresses may cause delivery delays.
• Returned shipments may incur additional fees.
• Reshipping charges may apply.
• Address changes may not be possible after shipment has been dispatched.

Lost, Delayed or Damaged Shipments

Although we work with reliable shipping providers, delays may occasionally occur.

GREEN VOLTS LLC is not responsible for delays caused by weather, customs inspections, government restrictions, natural disasters, labor disruptions, carrier operational issues, or events beyond reasonable control.

If a shipment appears lost or damaged, customers should contact us promptly so that we may assist with carrier investigations where applicable.

Delivery Refusal & Unclaimed Shipments

Refused deliveries, abandoned shipments, customs refusals, failed delivery attempts, or unclaimed packages may result in return shipping charges, storage fees, administrative fees, or other applicable costs.

Any refund eligibility will be determined according to our Refund & Returns Policy.

Shipping Restrictions

Certain products may be restricted in specific countries, states, provinces, or territories due to local regulations.

Customers are responsible for ensuring that products ordered may legally be imported, owned, operated, registered, or used within their jurisdiction.

Contact Us

For shipping questions, delivery updates, tracking assistance, or order inquiries, please contact GREEN VOLTS LLC.